Zid Bus's Privacy Policy — Your Data Is Our Responsibility

Zid Bus (zidbus.com) treats your privacy as its highest priority. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it safe.

By creating an account with Zid Bus, you agree to this Privacy Policy. We comply with international data protection regulations and are committed to complete transparency regarding your information. This Privacy Policy applies to all Zid Bus services, websites, and mobile applications.

Our Privacy Policy is updated regularly. Each time a change is made, we update the "Last Updated" date at the top of the page, and for significant changes, registered users are notified. At Zid Bus, your privacy is not just a policy — it's a core value.

Zid Bus collects your information in several ways — directly from you, automatically during your use of the platform, and from third parties for KYC verification. A full breakdown of the information we collect is provided below.

• We never store your password or full payment card number.
• Collected information is used solely for the purposes stated in the privacy policy.
• No information beyond what is necessary will ever be requested.

Zid Bus uses your data only for specific, defined purposes. We never use your information for unrelated or unauthorized activities. The reasons behind every use of your data are clearly outlined below, reflecting our commitment to your privacy.

• To create, verify, and manage your account.
• To process deposits, withdrawals, and transactions.
• To create a personalized gaming experience based on your preferences.
• To send relevant promotions and offers — only with your consent.
• To detect and prevent fraud, money laundering, and illegal activity.
• To meet legal obligations and satisfy regulatory requirements.
• To improve customer support services and resolve your complaints.
• To maintain platform security and stability.

Zid Bus uses the highest-grade security technology to store your data. Our servers are fully encrypted and undergo regular security audits. The steps we take to protect your information under this Privacy Policy are outlined below.

• 256-Bit SSL Encryption: All data transfers are fully encrypted.
• Two-factor authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS Protection: Servers and databases are protected against external threats.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Access Control: Only authorized personnel can access data on a need-to-know basis.
• Encrypted Backup: Regular encrypted backups to prevent data loss.

Zid Bus does not sell your personal information. In certain circumstances, limited data may be shared with trusted service partners — always under strict confidentiality agreements.

• Payment Processor: To verify transactions with bKash, Nagad, and Rocket.
• KYC Verification Service: With an approved verification provider to confirm your identity.
• Game Provider: Limited information necessary to operate the games.
• Law Enforcement: Only when required by a court order or legal obligation.
• Regulatory Authority: Information required to meet licensing conditions.

Before sharing data with third parties, we ensure they comply with data protection standards consistent with Zid Bus's Privacy Policy.

Zid Bus uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand how you use the platform — subject to your consent.
• Marketing Cookies: To show relevant offers — subject to your consent.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some Zid Bus features to not work properly.

Under Zid Bus's Privacy Policy, you have full control over your own information. We respect these rights and make them easy to exercise.

Zid Bus strictly prohibits use of its services by anyone under 18. Under this Privacy Policy, we do not knowingly collect information from minors. Age is verified at registration, and additional proof may be requested in suspicious cases.

• Accounts identified as belonging to a minor will be closed immediately.
• Any minor's data collected unintentionally will be deleted immediately.
• Parents are advised to use identity verification software.

Zid Bus does not retain your information longer than necessary. Different types of data have separate retention periods as defined in our Privacy Policy.

• Account Information: For the duration your account is active and 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, as required under anti-money laundering laws.
• KYC Documents: 5 years from the date of verification.
• Gaming Log: 2 years for dispute resolution.
• Cookie Data: Between 30 days and 2 years, depending on the cookie type.
• Support Contact: 3 years from the last contact.

Zid Bus reserves the right to update this Privacy Policy at any time. Changes may occur due to business needs, legal requirements, or technological developments.

• You will be notified via your registered email or app notification before any significant changes take effect.
• The new policy will take effect 14 days after the date of the change.
• Continued use of Zid Bus after a new policy takes effect will be considered your acceptance of the updated terms.
• If you object to the changes, you may request account closure before the new policy takes effect.